Case Study/

Study at HBKU

A scalable marketing communications strategy to promote graduate research programs

Hamad Bin Khalifa University (HBKU), a member of Qatar Foundation (QF), is situated in Education City alongside branch campuses of renowned institutions such as Georgetown and HEC Paris. Established in 2010 by Her Highness Sheikha Moza bint Nasser, HBKU is dedicated to fostering a legacy of high-quality, locally relevant, and globally competitive academic and research programs. This initiative supports Qatar's vision for a knowledge-based economy and strengthens the nation's research ecosystem. With a focus on multidisciplinary, research-driven postgraduate degrees, HBKU extends QF’s educational range from pre-K12 to doctoral and applied research.

By 2023, HBKU had launched 6 colleges and 40 research postgraduate degrees, emphasizing on programs that promote research, innovation and entrepreneurship.

Strategic approach

Our department assignment was to develop and manage a long term scalable marketing communication strategy to launch HBKU's colleges and programs, focusing on attracting students locally and globally. This comprehensive approach aimed to enhance institutional brand recall, strengthen college presence, and communicate a relevant value proposition about the programs to prospective students.

The strategy included brand development, content strategy, and an integrated multi-channel delivery plan, ensuring synchronized efforts across the university and its colleges. This annual plan targeted university-based, college-based, and program-based objectives, fostering a unified and impactful approach which resulted in an unprecendented growth in application numbers.

Integrated Marketing
Communication Campaign

Institutional

  • Graduate Open House

  • Local and international Outreach Activities e.g. career fairs

  • Student Life and Alumni stories

  • Social Media Engagement

College

  • B2B outreach

  • Prospectus and Collaterals

  • Information Sessions

  • Media Opportunities for the Deans

  • College Focused Stories

  • College Websites

Program

  • Targeted advertising campaigns

  • Market-specific digital advertising campaigns

  • Featured on leading education and research portals such has Times Higher Education, Science Careers, PhD and Master Studies, among others.

Brand + Content= Relevance

The brand strategy for HBKU focused on establishing a strong and unified identity across all its colleges, adopting a monolithic brand architecture to ensure institutional brand awareness. This approach was pivotal for a newly established university, aiming to leverage the collective recognition of its colleges to enhance the overall university brand. The challenge lay in creatively differentiating each college while clearly communicating their unique value propositions, ensuring that the distinct strengths and offerings of each college were effectively conveyed within the unified brand framework.

The content strategy for HBKU centered around a comprehensive brand messaging framework aligned with the university's academic mandate and research priorities, such as Artificial Intelligence, Sustainability, Health, Social Progress, and Progressive Education. Jointly with the Deans and key faculty members, we developed their strategic priorities, messages, target audiences, and channels for each college. This approach was instrumental in unifying messaging across various channels to support student and faculty recruitment, enhance positioning and reputation, advocate for national education and research financing, establish credible thought leadership, and engage the local community with a sense of pride.

At the institutional level, we highlighted HBKU's integration within the Qatar Foundation ecosystem, the legacy behind the name to appeal to local community, the advanced research environment alongside three national research institutes, and its global partnerships. College-level messaging focused on the distinct attributes of each college, including faculty excellence, innovative learning approaches, and program offerings. At the program level, the messaging addressed our ideal personas, and focused on how each program addressed current and future global challenges, career prospects, and the impact of its research.

Delivery

The delivery of HBKU's enrollment marketing communications campaign involved very thorough planning and coordination across departments. A holistic project plan, synchronized with a very detailed timeline, guided the development and execution of the entire campaign. This comprehensive approach encompassed soft admission openings, hard launches, graduate open houses, and participation in local and international recruitment fairs.

The comprehensive effort included annual B2B and B2C outreach, college-specific events, program advertising, and digital engagement tactics. This strategic approach successfully launched 6 colleges and 40 programs, attracted over 100,000 applicants, recruited over 2,500 students from 60 nationalities, and executed hundreds of outreach activities, highlighting the effective coordination and extensive work behind HBKU's enrollment marketing communications strategy.

Key Highlights

  • Launched 40 academic postgraduate programs across 6 colleges.

  • Launched and promoted joint degree programs with Northwestern Law, University of South Carolina, Georgetown University of Qatar, Texas A&M at Qatar, HEC Paris, and Carnegie Mellon at Qatar.

  • Participated in over 50 recruitment fairs across Europe, China, the Americas, and the Middle East.

  • Conducted over 12 graduate open houses, each attracting an average of 500 attendees.

  • Successfully managed and delivered 6 editions of Discover Education City, an annual recruitment fair hosting all universities at Education City, attracting over 4,000 attendees.

  • Published over 70 proactive features on students and alumni

  • Achieved over 4,000,000 unique website visits per year, with over 25% of visits related to program inquiries.

+1,000,000
Unique web visits to enrollment related pages per year

+15,000
Applicants
per year

+250
Admitted students
per year

*Rounded numbers on average basis from year 2019 onwards

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